Honest answers for complex trades.
We know you've been burned by software contracts before. Here is exactly how we operate, in plain English.
Not necessarily. Brinley Atlas is designed to sit beside the tools you trust. If you rely on QuickBooks for invoicing and Google Calendar for dispatch, we connect to them rather than forcing you to abandon them. We believe in alignment, not disruption.
Yes. Every plan includes the full Brinley Atlas feature set — lead intelligence, job costing, scheduling, crew performance, and market visibility. Plans only differ by how many users and locations you need. No feature gating, ever.
We don't separate admin vs crew accounts — a user is a user. Starter includes 3 users (max 12), Core includes 10 users (max 35), Command includes 30 users (max 120), and Atlas includes unlimited users. Additional users are available at tiered rates.
A 'Location' is a distinct operational hub or tax entity (e.g., 'Austin Branch' vs 'Dallas Branch'). You can serve unlimited zip codes or cities from a single Location. Starter and Core include 1 location, Command includes 3 locations, and Atlas includes unlimited locations.
No. We do not charge 'setup fees' just to let you in the door. Guided onboarding is included in every subscription because it's in our best interest to make sure you're successful.
It's built into your billing cycle. Once per year, you can trigger a 'Pause' month. During this month, your billing drops to $0, but your system remains Read-Only accessible. You can still see data, export reports, and view schedules — you just pause active new work. It protects your cash flow during your slowest season.
No. Your trial is completely separate. Arcadian Pause becomes available only after your paid billing cycle begins.
Your data belongs to you, not us. If you leave Brinley, we provide a full export of your customer lists, job history, invoices, and notes. We do not hold your business hostage. There's also a 30-day recovery window if you change your mind.
We built the field interface specifically for thumbs, not mouse cursors. It uses big buttons, clear contrasts, and simple workflows (Clock In → Job Start → Complete). If they can use a smartphone to text, they can use Brinley.
Yes. The mobile app caches critical job details. Your crew can complete checklists, add notes, and take photos while offline. The system simply syncs everything back up the moment they hit signal again.
Because we prioritize integration over replacement, 'switching' is often just 'connecting.' We sync your customer history from QuickBooks and your schedule from your calendar, meaning Day 1 feels like you've been here for years. For migrations from ServiceTitan, Jobber, or Housecall Pro, we offer white-glove import assistance.
It's a 2-way sync. Invoices created in Brinley appear in QuickBooks. Payments recorded in QuickBooks reflect in Brinley. This keeps your accountant happy without you having to double-enter every single job.